Shipping policy

We're based in Texas and ship from within the US.

Processing time

In-stock items ship within 1–3 business days of your order. This is dispatch time, not delivery; transit time depends on the carrier and your destination.

Lead times on made-to-order items

Some pumps are built to a specific configuration and are not held in stock. Where that applies, the product page shows the stated lead time rather than listing the item as in stock.

Where we ship

We ship across the continental US. For freight-class or oversized items, shipping is quoted at checkout or confirmed by email before dispatch.

Damage or shortages in transit

Inspect your shipment on arrival. Report any damage or missing items within 48 hours of delivery, with photos, to sales@kadpumpsandparts.com so we can file a claim with the carrier or supplier.

Returns

Return shipping is paid by the customer on returns made for buyer convenience, and the 15% restocking fee must be paid before the return ships. If the return is due to our error or a defective product, we cover return shipping. See our Refund policy for return windows, restocking fees, and how to request an RMA.