Refund policy
We want you to order the right part with confidence. If something isn't right, here's how returns work.
Return window
You may request a return within 30 days of delivery for standard, unused items in their original packaging and in resalable condition.
Authorization required
All returns require an RMA (Return Merchandise Authorization) before you ship anything back. To start one, email sales@kadpumpsandparts.com with your order number and the part number (MPN). We'll issue an RMA with return instructions. Returns sent without an RMA can't be processed.
Restocking fee
Returns for buyer convenience (you changed your mind or ordered the wrong spec) are subject to a 15% restocking fee. The restocking fee is payable before the return ships: we'll send an invoice for the fee with your RMA, and the return is authorized to ship once it's paid. This applies to all orders, including those on account terms. There is no restocking fee if the return is due to our error or a defective product.
Return shipping
The customer pays return shipping on returns made for buyer convenience. Ship the item prepaid and insured, with the RMA number clearly marked on the package; we are not responsible for items lost or damaged on the way back to us. If the return is due to our error or a defective product, we cover return shipping and will provide a prepaid label.
Refunds
Once your return is received and inspected, we'll credit the full value of the returned items. Orders paid at checkout are refunded to the original payment method. Orders on account terms (for example, Net 30) receive a credit memo applied to the open invoice or to your account balance. For defective, incorrect, or damaged items, we'll send a replacement or a full refund.
Items that can't be returned
For safety and contamination reasons, the following are not returnable except in the case of a defect:
- Pumps and parts configured to order or special-ordered (for example, specific wetted-material combinations that aren't stock items).
- Items that have been used, installed, or in contact with any fluid or chemical.
- Opened consumables and wear parts (diaphragms, seals, repair kits).
Damage or shortages in transit
Inspect your shipment on arrival. Report any damage or missing items within 48 hours of delivery, with photos, so we can file a claim with the carrier or supplier.
Warranty
Products carry the manufacturer's warranty. KAD Pumps & Parts is the seller, not the manufacturer; we'll help you file and coordinate a warranty claim with the manufacturer. Warranty terms vary by brand.
How to start a return or claim
Email sales@kadpumpsandparts.com or call 281-683-2310 with your order number and part number (MPN). We'll respond with an RMA and next steps.